Get to know us

I’m Diego Dutra, a global hospitality consultant helping people live, host, and operate better across borders.

My background is rooted in real operations. I’ve spent over a decade working hands-on in vacation rentals, serviced apartments, corporate housing, relocation, and travel experiences across Brazil, Italy, the UK, and Portugal. I didn’t enter hospitality through strategy decks or theory — I learned it by running properties, managing teams, relocating guests, hosting travelers, and solving problems on the ground.

I’ve worked on both sides of the industry: building and operating my own businesses, and working within established international hospitality and corporate housing companies. This dual perspective allows me to understand what owners, hosts, operators, and clients actually need — not just what sounds good on paper.

Relocation is also personal. I’ve lived and worked across multiple countries, relocated internationally several times, and navigated housing, logistics, cultural adaptation, and cross-border moves firsthand. That experience shapes how I approach every client engagement: practical, realistic, and structured around reducing friction.

Through Global Hospitality Experts, I bring together accommodation strategy, guest experience, and local insight to support travelers, remote professionals, hosts, and experience creators worldwide. My work is defined by clarity, attention to detail, and an emphasis on solutions that function in the real world.

If you value experience over buzzwords and execution over promises, you’re in the right place.

A little bit of our history...

My career in vacation rentals started from the ground up. I learned the business by working across every function within a rental agency, gaining hands-on experience in operations, guest services, pricing, owner relations, and day-to-day problem solving.

That foundation led me to build and run my own vacation rental business, managing close to 100 units directly for property owners over a five-year period. Beyond optimizing listings and revenue, I was responsible for the full operational ecosystem — coordinating housekeeping and maintenance teams, managing guest check-ins and stays, and ensuring service consistency at scale.

On the business side, I handled owner accounting, invoicing, payroll, tax obligations, marketing, and performance reporting, while also overseeing guest feedback and reputation management. This end-to-end exposure shaped a practical, results-driven understanding of what truly makes short-term rental operations profitable, resilient, and owner-aligned.

Vacation Rentals

Serviced Apartments & Corporate Housing

My experience in serviced apartments and corporate housing was built within some of the most structured and demanding operational environments in the industry, primarily across London and EMEA-focused portfolios.

I progressed through on-site and corporate roles with leading serviced apartment operators, working directly with reservations, guest services, operations, and corporate accounts. On the ground, I supported and later supervised multi-department teams, ensuring service consistency across housekeeping, front office, maintenance, and facilities, while overseeing apartment readiness, quality control, and high-volume move-ins.

As my career evolved into regional and global roles, I worked closely with corporate clients, relocation partners, and global accounts, supporting housing solutions across EMEA and APAC. This included sourcing and leasing apartments through partner providers, coordinating reservations, managing guest expectations, and acting as a single point of contact for large multinational accounts.

In parallel, I handled sales support, revenue coordination, CRM and property management systems, reporting, and cross-department collaboration, ensuring operational accuracy while contributing directly to occupancy growth and rate optimization. This blend of on-site operations and global account management provided a rare, end-to-end understanding of how corporate housing functions at scale — from individual guest experience to portfolio-wide performance.

Relocation has been a constant thread throughout my professional and personal journey. During my years in serviced apartments and corporate housing, relocation support was a core part of my role. I worked directly with corporate clients and global mobility teams to relocate guests across multiple regions, coordinating housing, arrival logistics, expectations, and ongoing support for individuals and families moving internationally.

This professional experience is reinforced by firsthand relocations of my own. Born in Brazil and raised in the United States, I was exposed early to the realities of cross-border moves and cultural adaptation. As an adult, I later relocated from Rome to London, where my partner and I lived and worked for six years, navigating housing markets, employment transitions, and long-term settlement in a highly competitive city.

During the COVID pandemic, we relocated again — this time to Portugal, moving countries with a dog under restrictive and fast-changing conditions. We lived there for four years, during which I continued working remotely while also launching and operating a tourism business locally. Most recently, we completed another international relocation back to Brazil, once again managing housing, logistics, pets, and professional continuity.

These combined experiences shape a relocation approach that is practical, realistic, and deeply informed by what clients actually face: housing availability, timing constraints, documentation coordination, budget alignment, neighborhood fit, cultural adjustment, and lifestyle continuity. The focus is always on helping clients relocate smoothly, avoid costly mistakes, and feel settled faster — not just moved.

Relocation

Tours & Experiences

My work in tours and experiences began long before launching my own business. Early in my career in Brazil, I worked with an NGO where I was responsible for organizing and accompanying sponsors and private guests traveling across the country, including Ceará, Amazonas, and Minas Gerais. I managed the full journey end-to-end: transportation, accommodation, venues, logistics, and on-the-ground guiding, often in complex and remote environments. I also accompanied private guests on trips to the Amazon, ensuring safety, cultural sensitivity, and a seamless experience.

Alongside this, I supported medical and professional conferences, coordinating transportation, accommodation, and curated tours for international doctors, personally accompanying groups to ensure schedules, logistics, and guest expectations were met.

While living and working in Rome, I continued working directly with tours, selling experiences around the Vatican and hosting private guests on curated city tours. This reinforced my understanding of high-volume tourism, premium expectations, and the importance of storytelling, pacing, and guest flow in world-class destinations.

This foundation culminated in the creation of Food Tour Faro, which I built entirely from scratch. From concept and route design to supplier relationships, marketing, bookings, and guiding, I handled every aspect of the business. As demand grew, I trained and managed additional guides to ensure consistency and quality. The tour became one of Faro’s top-rated experiences, earning consistent 5-star reviews across Airbnb Experiences, TripAdvisor, and Google.

Across continents and formats — from NGO travel and conferences to private, cultural, and food-focused experiences — my work reflects a deep understanding of guest psychology, logistics, platform performance, and experience design. Today, I apply this expertise to help experience creators and hosts build tours that are operationally sound, commercially viable, and genuinely memorable.